ISLAND INTERNET AND TELEPHONE ISSUES
Posted: Wed Jun 23, 2021 11:23 am
ISLAND INTERNET AND TELEPHONE ISSUES
As many may know the island is suffering a shortage of internet portals for new subscribers. Also, internet speed in the outlying areas of the island are painfully slow. The local provider, TDS surely has been provided grant money over recent years to upgrade the system. They have as much as admitted it in public releases. That said, it is time to get them off their office chairs and into the process. As many as 200 people have moved here in the last year and it has created a significant bottleneck, especially in internet service, which, as we all know tends to slow the system down when it is under heavy use.
People have registered their "anger" on Facebook and or the Beaver Island Forum. That does little good. Why would TDS bother to read the Forum or Facebook? Your complaints need to go to the appropriate authority, The MICHIGAN PUBLIC SERVICE COMMISSION (MPSC)! Be polite but be firm in stating your issue and ask them to investigate TDS funding and promises! TDS is the 6th largest telecom company by their own admission in the United States and yet their Island service is lacking in upgrades. Certainly we are glad to have service, period, but it is felt that the monies they accept should be put to use and bring upgrades the Island sorely needs.
To contact MPSC here is a link: https://www.michigan.gov/mpsc/0,9535,7- ... --,00.html
Otherwise here are phone or email addresses that can be contacted:
FILING INFORMAL COMPLAINTS
File your complaint by:
FILE A COMPLAINT BY WEB
Call your Gas, Electric, Video/Cable or Telephone complaints in at:
1-800-292-9555
Mail your complaints to the MPSC at:
MPSC Customer Assistance
P.O. Box 30221
Lansing, MI 48909
Together we can accomplish things! Here is TDS contact information:
These companies have registered with the Michigan Public Service Commission (MPSC) per Commission Order U-11900 and Sec. 211a of the Michigan Telecommunications Act (MTA)
<< Back to Registered Companies
Company Contact: Island Telephone Company
343 W Saginaw Rd
Sanford, Michigan 48657, United States
Phone: (989) 687-1111
Fax:
Email: jean.pauk@tdstelecom.com
Website:
Customer Contact: Billie Jo Rusk-Handl
129 S. Main Street
Perry, Michigan 48872, United States
Phone: (517) 625-2641
Fax:
Email: billiejo.ruskhandl@tdstelecom.com
DBA: TDS Telecom/Island Telephone Company (MI)
Registered as: Broadband: DSL
Incumbent Local Exchange Carrier (ILEC)
As many may know the island is suffering a shortage of internet portals for new subscribers. Also, internet speed in the outlying areas of the island are painfully slow. The local provider, TDS surely has been provided grant money over recent years to upgrade the system. They have as much as admitted it in public releases. That said, it is time to get them off their office chairs and into the process. As many as 200 people have moved here in the last year and it has created a significant bottleneck, especially in internet service, which, as we all know tends to slow the system down when it is under heavy use.
People have registered their "anger" on Facebook and or the Beaver Island Forum. That does little good. Why would TDS bother to read the Forum or Facebook? Your complaints need to go to the appropriate authority, The MICHIGAN PUBLIC SERVICE COMMISSION (MPSC)! Be polite but be firm in stating your issue and ask them to investigate TDS funding and promises! TDS is the 6th largest telecom company by their own admission in the United States and yet their Island service is lacking in upgrades. Certainly we are glad to have service, period, but it is felt that the monies they accept should be put to use and bring upgrades the Island sorely needs.
To contact MPSC here is a link: https://www.michigan.gov/mpsc/0,9535,7- ... --,00.html
Otherwise here are phone or email addresses that can be contacted:
FILING INFORMAL COMPLAINTS
File your complaint by:
FILE A COMPLAINT BY WEB
Call your Gas, Electric, Video/Cable or Telephone complaints in at:
1-800-292-9555
Mail your complaints to the MPSC at:
MPSC Customer Assistance
P.O. Box 30221
Lansing, MI 48909
Together we can accomplish things! Here is TDS contact information:
These companies have registered with the Michigan Public Service Commission (MPSC) per Commission Order U-11900 and Sec. 211a of the Michigan Telecommunications Act (MTA)
<< Back to Registered Companies
Company Contact: Island Telephone Company
343 W Saginaw Rd
Sanford, Michigan 48657, United States
Phone: (989) 687-1111
Fax:
Email: jean.pauk@tdstelecom.com
Website:
Customer Contact: Billie Jo Rusk-Handl
129 S. Main Street
Perry, Michigan 48872, United States
Phone: (517) 625-2641
Fax:
Email: billiejo.ruskhandl@tdstelecom.com
DBA: TDS Telecom/Island Telephone Company (MI)
Registered as: Broadband: DSL
Incumbent Local Exchange Carrier (ILEC)